Regeneration and refund policy

The quality of the result varies with the precision of the brief: regenerations are provided to adjust a video.

• Curious: 1 regeneration included after the video is purchased.
• Pro: 5 regenerations.
• Enterprise: 13 regenerations.

A regeneration uses one regeneration from the plan, never a video or minutes.

A regeneration of a video longer than one minute never deducts extra minutes again. The minutes paid for the initial generation remain used.

Time limit: a regeneration (other than for a technical defect) must be requested on the same day the video is delivered. After that, the video is considered accepted. An unused regeneration credit remains available for a future video, within the limit of the plan period.

A generation that fails uses neither the free video, nor a video from the plan, nor a payment. A refused request (prohibited content) is not charged either.

Proven technical defect (black screen, cut-off text, distorted logo, rendering bug), detected automatically or reported by the customer: free regeneration, which uses no video, no regeneration and no minutes. While a defect is reported and not yet handled, downloading that video is blocked.

No cash refund for dissatisfaction or a change of mind: only a regeneration or a video credit is provided, under the rules above.

A cash refund is only granted in the case of a proven payment error, for example a double charge.

The service is intended for professionals and the video is digital content delivered immediately. No right of withdrawal is granted for a mere change of mind.

Under the video, the “Report a problem” button lets you describe the defect you found.

Response time: [À COMPLÉTER].